Skills for Retail
Build Your Skills for a Career in Retail
Looking to work in retail, customer service or a customer-facing role?
NSW: 20 July to 21 August 2026
VIC: 13 July to 14 August 2026
Skills for Retail Short Courses
Our Skills for Retail course helps you develop the communication, teamwork and customer service skills needed to confidently enter the retail industry.
You’ll learn practical workplace skills, improve your confidence communicating with customers and prepare for employment opportunities in shops, supermarkets and other retail environments.
Enquire today and take the next step towards your career goals.
Why choose this course?
Retail employers look for people who can communicate effectively, work well in a team and provide positive customer experiences.
This course will help you:
- Develop customer service skills
- Improve workplace communication
- Build confidence working with others
- Understand professional workplace behaviours
- Prepare for employment opportunities
What you will learn
During this course, you will develop skills in:
- Customer service skills
- Workplace communication
- Teamwork and problem-solving
- Professional workplace behaviours
- Job preparation skills
To register your interest in Skills for Retail course, please complete our enquiry form.
Who is this course for?
This course is designed for people interested in working in:
- Retail stores
- Supermarkets
- Department stores
- Customer service roles
- Other customer-facing workplaces
No previous retail experience is required.
Course locations and dates
NSW locations
Fairfield
Our Navitas Skilled Futures College in Fairfield is right next door to KFC and one block away from Neeta City shopping centre and the Fairfield CBD.
Fairfield campus →
Liverpool
Our Navitas Skilled Futures College in Liverpool is close to the City Centre, Liverpool Plaza, local shops and attractions.
Liverpool campus →
Parramatta
Our Navitas Skilled Futures college is close to Westfield Parramatta. It is also near Parramatta city centre, close to shops, parking and public transport.
Parramatta campus →
Victoria locations
13 July – 14 August 2026
St Albans
Located inside the Victoria University St Albans campus, this College is easily accessible via a free shuttle bus from St Albans train station.
Sunshine North
Course content
Nationally recognised unit
BSBCMM211 – Apply Communication Skills*
Employment outcomes
- Retail Assistant
- Customer Service Assistant