Workplace Skills 2
BSB20120 Certificate II in Workplace Skills
Develop practical skills for real workplaces with BSB20120 Certificate II in Workplace Skills and build confidence for entry-level business roles, apprenticeships or further study.
What you will learn
- Improve teamwork skills.
- Use digital tools safely.
- Communicate clearly at work.
- Plan and complete tasks.
- Solve everyday problems.
- Build confidence for employment or study.
What units you will enrol in
| Unit | Title | Skill |
|---|---|---|
| BSBCMM211 | Apply communication skills | Core 1 |
| BSBOPS201 | Work effectively in business environments | Core 2 |
| BSBPEF202 | Plan and apply time management | Core 3 |
| BSBSUS211 | Participate in sustainable work practices | Core 4 |
| BSBWHS211 | Contribute to the health and safety of self and others | Core 5 |
|
Electives 1-5 |
Five elective units will be selected based on the learner’s goals, existing skills and support needs, including reading, writing, oral communication, digital or numeracy skills development. A personalised training plan, with details of electives offered, will be discussed with each student before enrolment.
Electives are selected according to the qualification’s packaging rules. See - BSB20120 Qualification details | Various including working with others |
Is this course for you?
- You want to start working in office jobs in a broad range of businesses or industries.
- You are new to the workforce and want basic skills.
- You like hands-on learning with supervision, or you are interested in the optional work experience arranged by NSF.
- You want to use computers and improve your job confidence.
- No entry requirements
Course dates and study options
Locations
NSW, VIC, ACT
Schedule
• Morning, Afternoon, Evening, Saturday
• Onsite or online options
Start date
Start any month
Cost
FREE
(eligibility criteria apply)
Achieving a qualification
To receive Certificate II in Workplace skills, you must successfully complete assessments in 5 core and 5 elective units of competency.
A Statement of Attainment will be awarded for successfully completed units of competency.
For success, we recommend you:
- Attend classes regularly,
- Complete coursework, and
- Do some extra study outside class.
Common BSB20120 Certificate questions
1. What will I learn in the BSB20120 Certificate II in Workplace Skills?
The BSB20120 Certificate II in Workplace Skills helps you build practical skills for entry-level business roles, apprenticeships or further study.
– Workplace communication and teamwork
– Time management and task planning
– Digital tools and online communication
– Customer service skills
– Workplace health and safety
– Sustainable work practices
– Confidence for real office and business environments
2. How do I enrol in the BSB20120 Certificate II in Workplace Skills?
Complete our SEE enquiry form below or call 1300 798 111 to speak with someone in your own language. Our team will check your eligibility, discuss your goals and help confirm whether the BSB20120 Certificate II in Workplace Skills is the right course for entry-level business roles, apprenticeships or further study.
3. How do I start the BSB20120 Certificate II in Workplace Skills?
To start the BSB20120 Certificate II in Workplace Skills, complete an enquiry and meet with our friendly team. We will discuss your goals, complete a short language, literacy, numeracy and digital skills assessment if required, and help plan your pathway into entry-level business roles, apprenticeships or further study.
4. How long does each BSB20120 Certificate II in Workplace Skills unit take?
Most units take 80-100 hours to complete – this includes additional support. For example, students without knowledge of Australian workplaces, or students who need support with reading, writing, numeracy and digital skills, or with the English language, may need additional time or tuition.
Fastest – If you already have the skills, knowledge and competency, you could enrol for RPL (Recognition of Prior Learning), submit your portfolio and complete gap assessment tasks if needed.
5. How long does it take to complete the BSB20120 Certificate II in Workplace Skills?
Usually this qualification takes about 6-12 months to complete. Students without knowledge of Australian workplaces, or students who need support with reading, writing, numeracy and digital skills, or with the English language, may require longer than this to gain the knowledge and skills required to pass.
Fastest – If you already have the knowledge, skills and competency, you could enrol for RPL (Recognition of Prior Learning) for some or all of the units, submit your portfolio and complete gap assessment tasks if needed.
6. Will I receive a certificate after completing the BSB20120 Certificate II in Workplace Skills?
Yes. Successful students will receive the nationally recognised BSB20120 Certificate II in Workplace Skills after completing all required units. If you complete only some units, you may receive a Statement of Attainment for the units successfully completed.
7. Where can I study the BSB20120 Certificate II in Workplace Skills?
You can study the BSB20120 Certificate II in Workplace Skills at selected Navitas Skilled Futures colleges in Sydney, Melbourne and Canberra, or through online study options where available. Visit our colleges page to view campus locations, or contact our team to find the study option that best suits your goals.
8. How much does the BSB20120 Certificate II in Workplace Skills cost?
The BSB20120 Certificate II in Workplace Skills may be free for eligible students through government-funded programs such as the SEE Program. Complete our enquiry form or call 1300 798 111 to check your eligibility, discuss available study options and confirm any fees before you enrol.
Enquire now
You can now enrol directly in SEE with Navitas Skilled Futures without a referral.