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Pathways to Work

Pathways to Customer Service

Build the skills and confidence to work in customer-facing roles. Learn workplace communication, customer service techniques, job application skills and gain valuable experience for employment in Australia.

Course locations
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Pathways to Customer Service Short Courses

Improve your English and build practical skills for customer service, retail and office environments with our Pathways to Customer Service course.

 

You’ll practise communicating with customers, learn about Australian workplaces and develop skills to help you prepare for job applications and interviews.

 

Enquire today and take the next step towards your employment goals

Why choose this course?

Build your English and confidence while learning practical skills you can use in customer-facing workplaces.

 

This course will help you:

  • Communicate confidently with customers
  • Improve your workplace English
  • Write resumes and job applications
  • Prepare for job interviews
  • Use workplace resources and systems
  • Understand Australian workplace expectations

What you will learn

Training may include accredited and nationally recognised units such as:

  • BSBOPS101 Use Business Resources
  • VU23255 Develop Written Job Application Skills
  • VU23256 Develop Interview Skills
A young customer service worker sitting at a desk wearing a headset (900x600)

Career pathways

The skills you develop in this course can help prepare you for opportunities in:

  • Customer Service
  • Retail
  • Reception
  • Administration Support

To register your interest in the Pathways to Customer Service course, please complete our PTW enquiry form.

Who can apply?

This course is delivered through the Adult Migrant English Program (AMEP) Pathways to Work (PTW) and is available to eligible AMEP participants.

 

If you want to improve your English while developing skills for work, this course could be for you.

 

Eligibility criteria apply. Not sure if you’re eligible? Complete the enquiry form and our team can help you find out.

Course locations

The Pathways to Customer Service short course is available at all AMEP campuses.

Find a college

ACT Colleges

We have colleges in

Belconnen, Canberra City, Gungahlin, Tuggeranong and Woden.

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NSW Colleges

We have colleges in

Auburn, Bankstown, Blacktown, Cabramatta, Campbelltown, Fairfield, Granville, Liverpool, Mt Druitt and Parramatta.

Explore NSW colleges →

Disclaimer

Training may include accredited and nationally recognised units of competency. Units delivered are subject to individual needs, eligibility requirements, prior learning, course availability and funding arrangements. Completion of specific units is not guaranteed.

Enquire now

Complete the form below to contact us about the Australian Citizenship Preparation short course